Customer Care

Shipping details for PawHut orders placed on Aosom.

Aosom shipping pages are the official source for delivery areas, carriers, transit timing, address restrictions, and freight delivery notes.

Official Shipping Summary

Free standard shipping information lives on Aosom.

Aosom states that it ships only within the 48 contiguous United States and does not ship to Alaska, Hawaii, U.S. protectorates such as Puerto Rico, P.O. boxes, or APO/FPO addresses.

Shipping carriers
FedEx
UPS
USPS

Timing

Aosom’s Shipping FAQ lists average timing as 24 hours warehouse processing plus 3-7 business days after shipment, with delays possible during carrier capacity issues.

Large Items

Some larger items may ship by LTL freight. Aosom notes that appointment delivery may require a reachable phone number and someone present to sign.

Address Changes

Double-check the delivery address before checkout. After processing or carrier movement, address changes may need to be handled through the carrier.

Confirm delivery before purchase.

Use the live Aosom product and checkout pages for final shipping availability, timing, and item-specific delivery details.

Official Shipping Policy

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