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Damaged or Defective Items
Aosom asks customers to contact support within 7 days for claims involving items not delivered, damaged, or otherwise defective. Photos or video may be required.
Customer Care
Returns for PawHut purchases are handled by Aosom.
Aosom's return policy is the official reference for return windows, RMA requirements, refund timing, warranty coverage, and damaged item claims.
Official Return Summary
Contact Aosom before sending anything back.
Aosom states that purchases may be returned within the stated 30-day return period, and customer service must be contacted to obtain a Return Merchandise Authorization number before return shipment.
Return basics
RMA required
Original packaging and accessories may be needed
Unauthorized returns are not accepted
RMA required
Original packaging and accessories may be needed
Unauthorized returns are not accepted
Return Shipping
Defective or not-as-described returns may be shipped back at Aosom’s expense. Other return reasons may require the customer to pay return shipping.
Refund Timing
Refund processing can take several business days after return approval, and financial institutions may need additional time to return funds.
Open the full policy before starting a return.
The official Aosom policy includes details on RMA timing, replacements, parts, refunds, and limited warranty coverage.
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