Free shipping on all orders
Shipping FAQ
Aosom lists shipping carriers, ETA guidance, address restrictions, and tracking update notes in its Shipping FAQ.
Customer Care
Answers for PawHut shoppers before and after checkout.
Start here for order support, shipping questions, returns, refunds, product details, and official Aosom customer service links.
Help Center
Browse locally, resolve officially.
This PawHut site helps shoppers compare products and categories. Once a product is purchased on Aosom, all order records, tracking, delivery changes, returns, and refunds are handled by Aosom support.
Aosom Support
Email: customerservice@aosom.com
Phone: +1-877-644-9366
General feedback can be submitted through Aosom’s feedback page.
Email: customerservice@aosom.com
Phone: +1-877-644-9366
General feedback can be submitted through Aosom’s feedback page.
Returns & Refunds
Returns require Aosom customer service contact and an RMA within the stated return period.
Customer Service
Aosom’s Customer Service page is the best starting point for support requests involving checkout, payment, or delivery.
Keep exploring PawHut
Browse local category pages, read pet living guides, or contact us with site and product discovery questions.