Free shipping on all orders
Order Questions
Have your order number and email ready before contacting Aosom. This helps support verify the purchase and route the request faster.
Contact
PawHut product help, routed through Aosom support.
PawHut product discovery happens here, while order questions, delivery updates, returns, and account support are handled through Aosom customer service.
Official Aosom Support
Need help with a PawHut order?
PawHut product pages continue to Aosom for checkout. For order-specific help, use the official Aosom support channels so the team can look up your order number, shipping status, payment record, or return request.
Customer Service
Phone: +1-877-644-9366
Email: customerservice@aosom.com
Call hours shown by Aosom: 6 AM to 3 PM PST, except holidays.
Phone: +1-877-644-9366
Email: customerservice@aosom.com
Call hours shown by Aosom: 6 AM to 3 PM PST, except holidays.
Product Questions
For dimensions, stock, shipping, and live price, open the PawHut product on Aosom from the product card.
General Feedback
Aosom accepts non-order and general feedback through its official suggestion and dispute page.
Use the official Aosom contact form.
Email support, order support, and feedback requests should be submitted through Aosom when they involve checkout or customer records.
Keep exploring PawHut
Browse local category pages, read pet living guides, or contact us with site and product discovery questions.